Field Service Engineer (Montréal)

Opportunity Overview

ATS Scientific is currently looking to fill the role of Field Service Engineer based in Montréal. This position provides an exciting opportunity to provide field service for customers of a dynamic, expanding company across Canada.

The Field Service Engineer is responsible for executing the duties and responsibilities as detailed below and will align themselves with the core mission of ATS of providing superior technical service to its customers.

Company Overview

ATS Scientific Inc. is a market-leading, Canadian-owned distributor of scientific equipment and supplies with a proven track record developed over its 35+ year history. We have locations across Canada, including in Alberta, British Columbia, and its head office based in Burlington, Ontario. With many long-term, best-in-class suppliers, we are well positioned for further growth. ATS was recently acquired by an entrepreneurial group that is investing in the growth of the business through a variety of initiatives including adding complementary product lines, expanding end market reach, and expanding service and support capabilities.

Requirements and Qualifications

Academic Training

• Bachelor's degree or college diploma in Mechanical, Electrical, Chemistry, Physical Sciences, or Chemical Engineering Technology required

Work Experience

• 1+ years of experience in an analytical laboratory or field service environment

Other Requirements

• Availability and willingness for overnight travel (domestic and international) up to 75% of the time
• Valid driver's license
• A personal vehicle
• Valid passport (if non-Canadian passport, a valid US visa is required)

Competencies

• Hands-on laboratory experience
• Some level of demonstrated technical service skills
• Knowledge of sample preparation and extraction techniques, spectroscopy, material characterization, and chromatography would be highly desirable
• Excellent written and verbal communication and interpersonal skills, including a high level of professionalism
• Intermediate computer skills (Microsoft Office including Outlook, Word, and Excel)
• Effective time management skills and the ability to coordinate multiple tasks at the same time
• Self-motivated with the ability to take initiative in identifying and resolving problems independently
• Winning customer service attitude
• General understanding of the scientific and laboratory equipment industry would be an asset

Major Responsibilities

• Troubleshooting instrument failures and effecting repairs
• Conducting on-site or in-house repairs on laboratory equipment
• Conducting on-site and remote customer training
• Modifying equipment to meet CSA safety regulations
• Validation of instrumentation according to manufacturer specifications
• Installation and configuration of laboratory equipment and hardware
• Other additional responsibilities and duties, as required

Additional Details

• Start Date: Immediately
• Benefits: Comprehensive (dental, EHC, disability, life insurance, and more) split 50/50 with the employer
• Location: travel to customer locations across Canada; work from home when not traveling to a customer site
• Total compensation commensurate with relevant experience